Information for contractors

 

Terms & Conditions

THERMOSILESIA accepts orders in writing, by phone and placed via the Installer's Zone internet system.

The sales department of THERMOSILESIA deals with the implementation of commercial transactions. It is available from 8:00 a.m. to 4:00 p.m.


For each order, the following must be specified: quantity, type of goods and the method of their receipt. The order of the goods is treated as a commitment to receive it. At the time of order fulfillment, a VAT invoice is issued.

If the Partner does not have a trade credit or the order value exceeds the current credit limit, a pro forma invoice is issued. The pro forma invoice is valid for 5 days from the issue date. After this period, it is canceled without notifying the recipient. The order cancellation by the Partner may be made only in justified cases, only after consultation with the THERMOSILESIA Sales Department.

After receiving the pro forma invoice by e-mail, the ordering party is obliged to transfer the agreed amount to THERMOSILESIA and send the payment confirmation (see - bank account numbers). An invoice for the ordered goods is issued on this basis. The payment being credited to the account is the basis for sending the goods.

 


The following documents are required for the first purchase:

 

1
a copy of the entry in the commercial register or a certificate of running a business
2
a copy of the NIP number (tax identification number) and REGON statistical number
3
commercial contractor registration form
4
written order for goods

 

We issue VAT invoices for goods shipped by THERMOSILESIA after submitting a declaration that the company is a VAT payer in the current year and authorizes the issuing of VAT invoices without the recipient's signature. All payments must be made to the account of THERMOSILESIA within the deadlines specified on the invoice.

Interest notes are issued for late payments.

The current account numbers are shown on the purchase invoice. You can also check them on the contact page.

 

 

Shippment and collection of goods

The logistics department of THERMOSILESIA works from 8:00 a.m. to 4:00 p.m.

During these hours it is possible to collect the ordered goods.

We make every effort to ensure that the delivery of the shipment / package is completed within one business day, and the pallets within a maximum of two business days.

Shipment of goods ordered by 2 p.m. is carried out on the same day.

We deliver goods via courier companies Hellman and DPD.

Complaints

  1. Complaints about transport orders must be reported within 48 hours after receiving the parcel
    at the telephone number: +48 32 630 62 20, or to the address: serwis@thermosilesia.pl
  2. Complaints may concern:
    • cases related to theft, loss, damage or destruction of the parcel 
    • non-compliance of deliveries with the invoice 
  3. In the case of deliveries made via a forwarder, if there is a discrepancy between the quantity of goods in the shipment with the invoice or the weight listed on the bill of lading and the one actually received, the recipient is obliged to draw up a complaint protocol with the participation of the forwarder and immediately notify THERMOSILESIA by phone and in writing. The complaint protocol may also concern:
    • breaches of corporate tapes
    • damage to the carton
    • any signs of tampering with the parcel
    • inconsistencies between the actual state and the purchase invoice
  4. Failure to comply with these procedures may result in the refusal to accept the complaint.